Skip to main content
Posted 06 December, 2018

Customer Service Advisor / Scheduler

ABS Commercial Solutions
Derby, Derbyshire Full Time
Reference: ABSSHEDDER3_1544106194

Role Brief You will be responsible for managing an array of customer and client enquiries via telephone and email channels, demonstrating excellent...


Role Brief


You will be responsible for managing an array of customer and client enquiries via telephone and email channels, demonstrating excellent customer satisfaction and ensuring all daily tasks are completed accurately and consistently.


Roles and Responsibilities:

  • Provide a professional and timely front-line telephone service to internal operational teams, to customers and clients.
  • To ensure that all client and operational requirements are met in a professional and efficient manner, by managing your time efficiently and prioritising contacts accordingly.
  • To plan and schedule works to operational teams in an accurate and timely manner.
  • To maintain and update company databases and ensure that all issues are recorded thoroughly and escalated appropriately.
  • To provide a source of customer support between back-office and operations, relaying information as and when needed.
  • To log and categorise all customer communications and to support in the resolution of customer complaints within given timescales and keeping within company KPI's and SLA's .


Experience and Qualifications Required:

  • Experience of call handling
  • Experience of high volume works management and scheduling environments
  • Experience at dealing with customer service calls and resolution
  • Computer Literate, experience of using all Microsoft packages
  • A positive and enthusiastic attitude
  • The self-motivation and ability to work using their own initiative
  • Proven experience in working to timescales, deadlines and service levels
  • Good verbal and written communication skills e.g. letter writing


Desired

  • Knowledge of the utility / construction industry would be an advantage.
  • Experience of running reports and working from reports to enhance productivity.

This listing expired on 05 Jan. Applications are no longer accepted.

Below are some other jobs we think you might be interested in.

  • CUSTOMER SERVICE ADVISOR - TEMP ON GOING
    • Elizabeth Michael Associates
    • Nottingham, UK
    £12 Hourly
    | CUSTOMER SERVICE ADVISOR - TEMP ON GOING | | NG13, NOTTINGHAM | | £12.00 PER HOUR | | STARTING ... customers requesting to schedule their vehicles in...
    6 Mar
  • Customer Service Adviser
    • Adecco
    • Cheadle, UK
    As a Customer Service Adviser you will play a vital role in ensuring the seamless delivery of ... Appointment Scheduling: * Coordinate and schedule...
    12 Mar
  • Customer Service Advisor
    • Macildowie Recruitment and Retention
    • Ashby-de-la-Zouch, UK
    Macildowie are currently looking for a Customer Coordinator working for a business based in Ashby ... scheduling experience. You must be IT literate...
    12 Sep
  • Customer Service Advisor
    • The ICM Group
    • Etwall, UK
    Why Choose our client and our customer services advisor role? * Friendly and Professional Environment: As the first point of contact for our customers,...
    22 Mar
  • Customer Service Advisor
    • fabric recruitment
    • Etwall, UK
    Customer Service Advisor Derby £24,000 Fabric Recruitment are working in partnership with an industry leader, who are committed to delivering an...
    22 Mar
  • Car Parts Sales Advisor
    • John Craddock Ltd
    • Cannock, UK
    £25,000 to £35,000 Annually
    Provide exceptional customer service by maintaining a friendly and helpful attitude * Communicate ... Company pension Schedule: * Monday to Friday *...
    28 Mar
  • Customer Service Advisor
    • Briggs Equipment UK
    • Cannock, UK
    Customer Service Advisor Contract: 12 month FTC Location: Cannock The Briggs Equipment Group is a ... Support with scheduling with Engineer's workload *...
    12 Mar
  • Customer Service Advisor
    Customer Service Advisor Contract: 12 month FTC Location: Cannock The Briggs Equipment Group is a ... Support with scheduling with Engineer's workload *...
    12 Mar
  • Customer Service Advisor
    • Countrywide HQ
    • Etwall, UK
    Main Responsibilities of a Customer Service Advisor: * Booking appointments for our Surveyors to conduct property valuations/surveys to assist clients...
    8 Feb
  • Customer Service Advisor
    • Antalis
    • Coalville, UK
    The Customer Service Advisor will be a vital part of the Packaging team. You will be responsible for maintaining excellent customer relationships with...
    22 Mar
  • Customer Service Advisor
    • Cherry Professional - Relationship Led Recruitment
    • Etwall, UK
    Customer Service Advisor | Derby DE21 | £22,000 to £23,000 | Excellent Opportunity Monday to Friday 8-5 with a 30 min lunch What we're looking for: *...
    27 Feb
  • Customer Service Advisor
    • Employal
    • Nottingham, UK
    £12 to £13 Hourly
    Customer Service Advisor 8:30-17:00, Monday to Friday £12-£13 per hour Kirkby in Ashfield Office based. Are you friendly, customer focused and...
    26 Mar
  • Service Advisor / Customer Service - New Career. Toyota
    • RecruitmentRevolution.com
    • Nottingham, UK
    The Customer Service Advisor role: As a Service Advisor, you will ensure the highest level of customer satisfaction and care at all times for vehicle...
    14 Mar
  • Customer Service Advisor
    • Sanderson Design Group plc.
    • Loughborough, UK
    Customer Service Advisor We have an exciting opportunity for a Customer Service Advisor to join us. As a Customer Service Advisor, you will be...
    22 Mar
  • Customer and Learner Services Advisor, Full time
    • Burton and South Derbyshire College
    • Burton-on-Trent, UK
    Customer and Learner Services Advisor Full time, 37 hours per week £22,233 per annum Burton Town ... service to learners and visitors to the Learner...
    20 Mar
  • Customer Service Advisor
    • SF Recruitment
    • Nottingham, UK
    £11.50 to £12.50 Hourly
    SF Recruitment is currently recruiting for a Temporary Customer Service Advisor to join one of our growing clients based in Hucknall in Nottinghamshire....
    15 Mar
  • Employment Adviser - Restart - Derby
    • Reed in Partnership
    • Etwall, UK
    Booking jobseekers to any relevant training courses including customer service, security ... A generous base salary (pro-rata for part time), and great...
    12 Mar
  • Customer Service Advisor
    • Major Recruitment
    • Stafford, UK
    My Stafford based client is currently recruiting for a Customer Service Advisor Up to £25k + upselling commission 8am - 5pm Monday - Friday 9am - 1pm -...
    14 Mar
  • Customer Service Advisor
    • Kelly Services
    • Loughborough, UK
    Kelly Services are looking for a Customer Service Advisor to join our well-respected client on a full-time, permanent basis in Loughborough. Salary...
    21 Feb
  • Service Advisor
    • Listers
    • Loughborough, UK
    Job Introduction We are recruiting for a Service Advisor to join our Volkswagen Dealership in ... schedule the workload * Meeting customers on arrival...
    13 Mar